Shipping policy

SHIPPING

We ship worldwide!
Here’s how it works: you order, we process, then we ship.
Ordering takes a few seconds. Processing takes 3 to 5 business days (and orders placed after 12pm ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

RETURNS & EXCHANGES

We accept return and exchange requests within 10 days of delivery. To request a return or exchange, contact hello@urbansophistication.com with your order number and images of the item in its original packaging. For returns, please also include the reason for the return.

Items must be unused or unworn, with tags, and in their original packaging. Once your request is approved, we will provide the return address. Return and exchange shipping fees are the customer’s responsibility and are non-refundable.

For U.S. exchanges, we will ship the replacement after the original item is delivered to us. For international exchanges, we will issue store credit so you can reorder the correct item; previous shipping costs are excluded from the store credit.

Approved returns will be refunded to the original payment method or issued as store credit after the item is delivered to us. A 15% restocking fee is deducted from refunds. Unauthorized returns are not eligible for compensation. Sale items and gift cards cannot be returned.

If your item arrives defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.