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What is my order status?

You will receive an order status page when you checkout, feel free to save that page or email us for it. You can also email us with your order # via our contact page and just ask.

How can I cancel my order?

If your order has not been shipped you may cancel your order.

Can I change my order?

If your order has not been shipped yet you may change your order.

How do I use my discount code?

You can use your discount code at the checkout page.

Can you combine discount codes?

No, you can only use one discount code per order.

What is my order number?

Please email us with your name & email address and we will help you locate it!

Do you allow returns or exchanges?

We allow returns and exchanges only on apparel, in compliance with our return policy.

I received a damaged order, what do I do?

We will happily replace a damaged item or re-ship you an item if you received something incorrectly upon arrival, and update us immediately.

Do I have to pay taxes & duties on International orders?

You may need to pay Taxes & Duties, depending on the customs policy in your country. We apologize for any inconveniences.

What if I received the wrong order?

If you received the incorrect item, please let our customer service team know by contacting us. Please add your Name and Order # in an email and a member of our Support Team will get back to you as soon as possible. In the rare case that you received the incorrect item, we will be happy to send you the correct one at no additional cost, along with a return label for the incorrect item.

When do you ship?

We ship Monday - Friday with the exception of US holidays.