Location: Los Angeles (Required)

Role summary

Urban Sophistication is scaling fast. We are looking for a performance-minded marketing lead who can translate creative campaigns into data-driven, measurable growth.

You will work closely with the Creative Director from campaign ideation through rollout, optimization, and learning. Your core responsibility is to maximize what we create by improving full-funnel performance, launch execution, and conversion, so the marketing engine gets stronger with every drop.

This role is ideal for someone who understands brand, but thinks in systems, metrics, and outcomes.

Team and collaboration

You will work daily with our creative and marketing teams, as well as with our teams in Japan and Korea.

What you will own

Campaign growth and full-funnel performance

• Own the end-to-end rollout of campaigns across site, email, influencer, PR moments, organic, and partner touchpoints
• Build full-funnel plans that connect upper-funnel creative to mid and lower-funnel outcomes
• Improve conversion and revenue through structured testing and iteration across launches
• Partner closely with the Paid Media Specialist to align creative, landing pages, messaging, and performance learnings

Drop and campaign execution system

• Own the master marketing calendar for drops, collaborations, pop-ups, and seasonal moments
• Build and maintain a repeatable drop process including kickoff, deliverables, timelines, owners, launch readiness checklists, and post-launch recaps
• Run weekly campaign operations meetings to keep all contributors aligned, unblocked, and on deadline

Measurement, reporting, and learnings

• Define success metrics for each initiative before launch
• Build weekly reporting that is simple, consistent, and decision-driving
• Deliver post-launch recaps with clear conclusions and recommended actions
• Maintain a testing backlog and prioritize experiments based on impact and effort

Conversion optimization and site readiness

• Own launch QA across site merchandising, PDPs, tracking, links, and customer journey consistency
• Identify and prioritize CRO opportunities, executing improvements with internal teams or contractors
• Ensure creative assets are correctly adapted across placements and devices

Email, CRM, and retention performance

• Own the email and CRM strategy tied to drops and always-on flows
• Partner with the Marketing Coordinator on execution while owning strategy, segmentation, testing, and performance improvement
• Drive improvements in engagement, revenue per send, retention, and list health
• Hands-on ownership of Klaviyo campaigns, flows, and testing strategy

Collaborations, pop-ups, and special projects

• Own marketing workstreams for collaborations and partner launches
• Coordinate deliverables, approvals, and readiness across teams and external partners
• Maintain and update brand decks and marketing materials, managing execution with designers

Japan and Korea marketing point of contact

• Serve as the main marketing point of contact for Japan and Korea teams
• Support campaign adaptations, store visuals, launch calendars, and market-specific asset needs
• Ensure brand consistency while enabling strong local execution through clear briefs, deadlines, owners, and QA

Qualifications

• 3+ years experience in eCommerce or digital marketing, ideally in fashion, beauty, or lifestyle DTC
• Proven ability to manage campaign calendars and cross-functional execution
• Hands-on experience with Klaviyo, Shopify, Google Analytics, and Meta Ads Manager
• Highly organized, process-driven, and detail-oriented with a strong aesthetic sensibility
• Analytical but brand-aware. You can zoom into data and zoom out to vision

Overview
Urban Sophistication is looking for an Operations Manager to own end-to-end operations across inventory planning, production, and fulfillment.

This is a high-impact role at the core of the business - responsible for ensuring the right products are produced, delivered, and available at the right time across drops, markets, and channels. You will drive decisions that directly impact revenue, cash flow, and customer experience.

You will oversee the full lifecycle: from forecasting demand and placing production orders, to managing supplier timelines, coordinating with 3PLs, and ensuring smooth order fulfillment globally.

We’re a small, fast-moving team with a global footprint across the US, Japan, and Korea.

Beyond owning systems and execution, this role is also responsible for managing the operations team internally and keeping timelines, teams, and external partners aligned.

What You'll Own

Inventory Planning & Forecasting

• Forecast demand across SKUs, colors, and product drops

• Define order quantities and replenishment strategies

• Monitor sell-through rates and adjust forecasts based on real performance

• Prevent stockouts and overstock through proactive, data-driven planning

Production & Timeline Management

• Translate demand plans into production timelines and ensure execution with factories and suppliers

• Track production progress, flag risks early, and resolve delays

• Align production schedules with launch and marketing calendars

• Maintain daily communication with production partners to ensure all deadlines are met and products meet our quality standards

Operations & Fulfillment

• Oversee order flow, 3PL coordination, and fulfillment execution across markets

• Manage inbound shipments, receiving accuracy, and inventory reconciliation

• Maintain visibility on PO commitments and payment timing relative to cash flow - flagging exposure before it becomes a problem

• Identify operational inefficiencies and implement improvements

Customer Care - Operational Oversight

• Own the operational layer of customer care - shipping issues, exchanges, product defects - and fix root causes, not just symptoms

Cross-Functional Collaboration

• Partner with marketing on upcoming drops and expected demand signals

• Align with e-commerce on product launches and site inventory readiness

• Proactively surface inventory risks and opportunities to leadership

What We're Looking For

• 3–6 years of experience in operations, supply chain, or inventory planning at a DTC or consumer brand

• Proven ability to manage vendor and factory relationships independently

• Hands-on experience with 3PL operations and international freight

• Strong analytical skills - you turn data into clear decisions, not just reports

• Experience with Shopify and inventory planning tools

• Able to operate with incomplete information and still make clear, accountable decisions

• Comfortable owning outcomes in a fast-moving, ambiguous environment

• Strong written English for async communication with global teams

Bonus

• Experience across US and Asia markets

• Background in fashion or accessories.

• Familiarity with wholesale fulfillment alongside DTC

How We Measure You

• Quality and speed of inventory decisions across SKUs and markets

• Inventory accuracy and availability across key SKUs

• Reduced stockouts and excess inventory

• On-time production and launch execution

Why This Role

This role sits at the center of the business. You will directly influence how we scale, how we launch, and how we serve our customers. You'll have a direct line to founders, full ownership of your function, and immediate visibility on everything you build.

Location
Tel Aviv, Israel