Shipping & Returns

Shipping

Global

Applies to every customer market except Japan.

Orders are normally processed within 1–2 business days. Allow up to 5 business days during launches and high-volume periods. Pre-order availability and estimated ship dates appear on the product page.

U.S. delivery typically takes 5–7 calendar days after shipment. International delivery may take up to 15 business days after shipment. Carrier and service depend on destination; common services include DHL, FedEx, UPS and USPS. You will receive tracking information when your order ships.

Japan

Applies to customers shopping in the Japan market.

Orders are normally processed within 1–2 business days. Standard delivery is approximately 2–5 days after shipment; express delivery may arrive from the next day through 2 days. Pre-order availability and estimated ship dates appear on the product page.

Duties, customs and tax

For orders delivered across borders, import duties, customs fees and taxes are the customer’s responsibility unless checkout states otherwise. Third-party charges are non-refundable by Urban Sophistication for ordinary returns. Any third-party customs refund for a defective or incorrect item must be requested from the carrier or relevant authority. Refused or unclaimed shipments retain the standard return conditions; original shipping and third-party charges are not refunded.

Orders placed through the Japan market and shipped domestically do not incur import duties or customs-clearance charges. Displayed product prices include applicable Japanese consumption tax.

Returns, refunds and exchanges

To request a return or report a defective or incorrect item, contact hello@urbansophistication.com with your order number and supporting images.

Global

Returns

Request a return within 10 days of delivery. Items must be unused, unwashed, with tags and accessories, and in their original packaging. Ordinary approved returns incur a 15% restocking fee. Return shipping and original shipping are customer-paid and non-refundable. Sale, custom, final-sale items and gift cards cannot be returned.

Exchanges

For U.S. size or color exchanges, we send the approved replacement after the original item reaches us. For international orders, complete the approved return and place a new order; store credit may be issued where applicable. Previous and return shipping remain non-refundable.

Defective or incorrect items

Contact Customer Care within 10 days. We will replace the item when stock is available or refund every amount collected directly by Urban Sophistication, including original shipping. No restocking fee applies, and Urban Sophistication covers return shipping.

Japan

Returns

Request a return within 10 days of delivery. Items must be unused, unwashed, with tags and accessories, and in their original packaging. Ordinary approved returns incur a 15% return fee, and return shipping is customer-paid. Sale, custom, final-sale items and gift cards cannot be returned.

Exchanges

We do not process direct size or color exchanges. Complete the approved return, then place a new order for the preferred item.

Defective or incorrect items

Contact Customer Care within 10 days. We will replace the item when stock is available, or provide a full refund when unavailable or requested. No 15% fee applies, and Urban Sophistication covers return shipping.